2/23/16/ Comcast Rep

Hey, it’s Elizabeth, hijacking Maggie’s blog.

Today a Comcast rep came to our house. She had her little tablet and was asking if Jim was home so she could ask why, after 13 years of service, we switched internet providers. Like they don’t know. Believe me, they frickin’ know.

I told her I’d be happy to answer her question. Mind you, I didn’t rip her a new one since Jim works with irate people who rip him a new one all day, and that wouldn’t have been right. It’s not her fault. However, she did ask.

As politely as possible, I let her know exactly how jacked up the service had been with Comcast. How I was going to cancel it from day one when they couldn’t get the on demand to work and I had to call 25 times. How I had to reset my modem 10 times per day. How they would schedule a service call, I’d clear my calendar to accommodate them, and then they’d call the morning of and say they weren’t coming. GRRRRR!

The icing on the cake was when, after one of my numerous complaints, they gave us a $50 credit and then turned around and sent us to collection for that amount. Even after I sent in the documentation with the supervisor’s name and ID number. Talk about adding insult to injury! They never did give us our credit. I’m still ticked about it.

The poor woman was aghast. She was like, “You mean you had terrible service for 13 years?” I said yes but that Jim hadn’t wanted to switch. He was comfortable (of course he was; he wasn’t the one doing all the work). He wasn’t the one dealing with the computer not working and homework having to be done. Or any other deadlines that had to be met. And crappy phone service. And the TV out most of the time (which doesn’t affect me, but still, we were paying for X1 bundle services and they weren’t being delivered).

After the collection agency thing, I took matters into my own hands and said Comcast was OUT. Jim saw I was serious and he got the dish instead.

The rep said that what they  (the company) did wasn’t right and they should have done A, B, and C. I told her they DID do A, B, C, and D, and still we had the slowest speed and the most unreliable service. Plus, their people were rude, they strung us along, and kept making us think the problem(s) we had were going to be fixed.

She was telling me they should have done this and this with the wiring and so forth – when we’ve been through it all before. “Your splitter is bad”, “Your modem is at its end of life sequence” – we practically had a Comcast tech cot in our house, they were there so much!

In my opinion, Comcast is the bully of cable companies. We had the first incarnation of X1 boxes and the service completely punked out. We took the box back and exchanged it for the old one, Comcast eventually got their sh** together, and then would not give us back the X1 box but continued charging us for the premium service. It’s things like that that set my teeth on edge. I’ve had their Customer Service say the most outrageous things to me that were just lies. I’d never switch back to Comcast, never.

The rep lady asked if she could have a supervisor call me and I told her NO, I’ve spoken to enough supervisors! She said can she give me some free stuff?  I told her NO, if she offered me 3 months of free service I’d never go back. I told her she seemed like a nice person and I was sorry she worked for such a terrible company as Comcast. She gulped and told me to have a nice afternoon. Then she left.

I’m sorry we put up with it for so long. We did switch over to WOW for a brief period of time but they weren’t much better. AT&T wasn’t available in our neighborhood for quite some time and even though I still think the price for cable is ridiculous, I accept it as a necessary evil in life. However, with the dish, surprisingly, we haven’t had any problems. As Maggie would say – “paws crossed”!!!

Liz

 

12 thoughts on “2/23/16/ Comcast Rep

  1. Susan P

    Let ‘rip. I can SO relate. We had a few rounds with (not so) Bright House. We live in the god-forsaken Forest in Florida. They have dish now but I need something somewhat reliable for my work and I’m not ready to give up the very expensive cable. We used to have TV (Can’t get TV where we live) but we can’t afford it any more.

    Reply
  2. cb

    YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES

    However … whet level of Internet service do you currently have?

    Reply
  3. foguth

    BRAVO!!! I am NOT fond of Comcast, There are only 2 reasons why we’ve stayed with them for over a year. 1) they offer the most reliable/fast service in our area (pathetic, isn’t it) 2) we have a 2 year contract…
    That said, in the past couple weeks, AT&T has been installing fiber-optic cable in our area, so we’re patiently waiting for an offer from them and – assuming it is fair – we plan to change.

    Reply

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